Shipping policy

Thank you for shopping at shopkivaconfections.com. We are dedicated to ensuring a smooth and timely delivery of your orders. Here's what you need to know about our shipping process:

Order Availability:

Our online store generally accepts orders 24 hours a day, seven days a week, making it convenient for you to shop at any time.

 

Fulfillment Schedule:

Orders are fulfilled and shipped from our Midwest warehouse M-F (See below for Weekends).

Step 01: Orders are held for 1 hour after the order is placed to allow for changes or modifications. 

Step 02: The order then moves from ‘Hold’ to ‘Processing ’ and is sent to our fulfillment partners. 

Once the order is with our fulfillment partners, we are no longer able to make modifications, address updates, or cancellations.

Step 03: Most orders will be fulfilled within 1 business day of when they were placed.

In most cases, same-day order fulfillment is M-F for orders placed before 11am EDT/EST.

WEEKENDS: Orders placed on Friday after 11am EDT/EST and over the weekend are fulfilled first thing Monday morning. Note that after the 1 hour hold time prior to the transaction these orders are automatically moved to the processing queue and we are no longer able to make modifications, address updates, or cancellations.  

We observe major US holidays; therefore, orders are not fulfilled on these days.

Order Processing and Cancellation Requests:

Please note orders enter the processing queue 1 hour after they are submitted. This means we may be are unable to modify or cancel an order once it has entered processing. While you are welcome to contact our support team with a cancellation request, we cannot guarantee that it will be completed in time. If an order has already been processed, packed, or transferred to the carrier, it cannot be cancelled or changed.

Currently shipping to: 

Alabama (AL), Delaware (DE), District of Columbia (DC), Florida (FL), Georgia (GA), Indiana (IN), Kentucky (KY), Michigan (MI), Nebraska (NE), New Mexico (NM), North Carolina (NC), North Dakota (ND), Oklahoma (OK), Pennsylvania (PA), South Dakota (SD), Texas (TX), West Virginia (WV), Wisconsin (WI), Wyoming (WY)

Communication and Tracking:

We keep you informed every step of the way. You will generally receive updates via email and/or SMS text at the following stages:

Order Confirmation: Acknowledging receipt of your order and notification that you have 1 hour after confirmation to make changes or modifications with the link provided in the email. 

Order Shipped: Notification that your order is on its way.

Order Delayed: In the event of a delay, we'll let you know and provide details.

Order Out for Delivery: Alerting you that your order is on the final leg of its journey.

Order Arrived: Confirmation of delivery.

Stay Informed:

We encourage you to track your order and stay updated on its shipping status. The tracking information will be provided in the 'Order Shipped' communication.

Customer Support:

If you have any questions about your order's shipping status or our shipping policies, please contact us at customersupport@shopkivaconfections.com our team is here to assist you.

We appreciate your business and are committed to delivering your orders efficiently and safely.