Return Policy:

Thank you for choosing shopkivaconfections.com. We are committed to your satisfaction with our products. Here is our straightforward return policy:

If you are not satisfied with your purchase please contact us at customersupport@shopkivaconfections.com within 14 days of receiving your order so we can work with you to make it right. Please do not return or destroy your products unless instructed by our customer service team. 

Requesting a Refund:

To request a refund, please contact us at customersupport@shopkivaconfections.com within 14 days of receiving your order. In your email, include your order number and a brief note about why you were dissatisfied. 

Please keep your product on hand. We may request additional information based on your request. This helps us continually improve our products and services.

Refund Processing:

Refunds will be issued to your original payment method. Please allow a standard period for the refund to be processed by your bank or credit card company.

Limitations:

Limit two refunds per household per year.  We reserve the right to reject a refund request in circumstances that suggest an abuse of this policy (e.g., excessive or repeated refund requests). 

Shipping Address: Changes to shipping address can only be made for 1 hour after the order is placed. Once an order moves to processing changes to shipping address can not be guaranteed. Incorrect or incomplete shipping addresses are not eligible for refund. For a complete explanation of our shipping policy please visit https://shopkivaconfections.com/policies/shipping-policy. 

Packages returned to sender due to incorrect or undeliverable shipping address are not eligible for refund. 

Delivery: If your package is marked “delivered” but nowhere to be found, give it 24 hours – it might still be making its way to you. After that window, reach out to us and we’ll help track your package and work with you to issue a replacement. Delivered and lost packages are not eligible for refund. 

Damaged Products: If your package arrives and products are damaged, please contact us within 7 days of delivery with photos of the damaged items, and we’ll work with you to issue a replacement. Products damaged during shipping are not eligible for refund. 

Customer Support:

If you have any questions or need assistance, please don't hesitate to get in touch with us at customersupport@kivaconfections.com. Our team is here to help ensure your shopping experience is positive and hassle-free.

Feedback Appreciated:

We value your feedback and welcome any comments or suggestions you have about our products.

We appreciate your business and thank you for shopping with us!