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The World's Most Trusted Edible


SHIPPING POLICY

Thank you for shopping at kivaconfections.shop. We are dedicated to ensuring a smooth and timely delivery of your orders. Here's what you need to know about our shipping process:

Order Availability:

  • Our online store generally accepts orders 24 hours a day, seven days a week, making it convenient for you to shop at any time.

Shipping Schedule:

  • Orders are fulfilled and shipped from our warehouse in the Midwest seven days a week.
  • We observe major US holidays; therefore, orders are not fulfilled on these days.
  • For orders placed before 2 PM Central Standard Time (CST), we offer same-day shipping. Orders placed after this cutoff time will be shipped within one business day.

Delivery Requirements:

  • All orders require an adult signature (age 21 or over) at the time of delivery. This ensures the responsible handling and receipt of our products.
  • You will be required to provide photo identification upon delivery to verify that you are age 21 or over. Kiva and/or its employees, agents, contractors, or designated common carriers reserve the right to refuse delivery to any individual who fails to provide such identification.

Communication and Tracking:

  • We keep you informed every step of the way. You will generally receive updates via email and/or SMS text at the following stages:
    • Order Confirmation: Acknowledging receipt of your order.
    • Order Shipped: Notification that your order is on its way.
    • Order Delayed: In the event of a delay, we'll let you know and provide details.
    • Order Out for Delivery: Alerting you that your order is on the final leg of its journey.
    • Order Arrived: Confirmation of delivery.

Stay Informed:

  • We encourage you to track your order and stay updated on its shipping status. The tracking information will be provided in the 'Order Shipped' communication.

Customer Support:

  • If you have any questions about your order's shipping status or our shipping policies, please contact us at customersupport@shopkivaconfections.com our team is here to assist you.

We appreciate your business and are committed to delivering your orders efficiently and safely.

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Featured In

Composite Image of Logos that Kiva Confections has been featured including in a top down order: Forbes, Huffpost, Rolling Stone, New York Magazine, INC Magazine.
Composite Image of Logos that Kiva Confections has been featured including in a clockwise order: Forbes, Huffpost, Rolling Stone, New York Magazine, INC Magazine.