Shipping Policy

SHIPPING POLICY

Thank you for shopping at kivaconfections.shop. We are dedicated to ensuring a smooth and timely delivery of your orders. Here's what you need to know about our shipping process:

Order Availability:

• Our online store generally accepts orders 24 hours a day, seven days a week, making it convenient for you to shop at any time.

Shipping Schedule:

• Orders are fulfilled and shipped from our warehouse in the Midwest five days a week, M-F.
• We observe major US holidays; therefore, orders are not fulfilled on these days.

Currently shipping to: 

Alabama (AL), Arkansas (AR), Arizona (AZ), Delaware (DE), District of Columbia (DC), Florida (FL), Georgia (GA), Indiana (IN), Kentucky (KY), Maryland (MD), Michigan (MI), Mississippi (MS), Nebraska (NE), New Mexico (NM), North Carolina (NC), North Dakota (ND), Oklahoma (OK), Pennsylvania (PA), South Dakota (SD), Tennessee (TN), Texas (TX), West Virginia (WV), Wisconsin (WI), Wyoming (WY)

Communication and Tracking:

• We keep you informed every step of the way. You will generally receive updates via email and/or SMS text at the following stages:
• Order Confirmation: Acknowledging receipt of your order.
• Order Shipped: Notification that your order is on its way.
• Order Delayed: In the event of a delay, we'll let you know and provide details.
• Order Out for Delivery: Alerting you that your order is on the final leg of its journey.
• Order Arrived: Confirmation of delivery.

Stay Informed:

• We encourage you to track your order and stay updated on its shipping status. The tracking information will be provided in the 'Order Shipped' communication.

Customer Support:

• If you have any questions about your order's shipping status or our shipping policies, please contact us at customersupport@shopkivaconfections.com our team is here to assist you.

We appreciate your business and are committed to delivering your orders efficiently and safely.